We sure are! Hobby Land is 100% owned and operated from our beautiful New Zealand. We also ship our products from New Zealand.

All of our orders are shipped directly from Auckland and Hastings, where our company is based.

Although w'd love to, we don't have a store and we don't offer a click and collect service. Cusotmer visits are not allowed at our head office.

We are not able to offer specific dates for when our products will be back in stock.

If you navigate to the sold out product on our website, a button that says 'Email when available' will appear at the bottom of the page. If you click on that button and leave your email address, you will receive an email as soon as the item is back in stock.

Upon dispatch of your order, you should have received an email from our team with a link to track your parcel. Simply click on the link and you will be redirected to a page with all the info you need about the status of your delivery. If you are experiencing problems with the tracking link or you need more information, please contact our customer service team. 

Orders are normally dispatched the next working day from the date of ordering, although they might take 2-3 days during busy times or if you choose Bank Deposit as your payment method.

Delivery times vary depending on the delivery destination. Please check our Shipping page to find out delivery times specific to your area.

We might send your order in multiple parcels, due to stock location and availability. If that's the case, you will be notified via email and you will receive a tracking link for each parcel sent. you won't be charged for split consignments. Please see more details in our Terms & Conditions.

We currently ship to New Zealand only although we are working on expanding to other countries. Stay tuned for more information soon!

Please review our Returns & Exchanges policy and contact our customer service team.

For Laybuy or Afterpay exchanges, we will process a refund and you will need to re-purchase via our website.

Please review our Returns & Exchanges policy and contact our customer service team.

Please contact us directly and we will be happy to help.

Please contact our customer service team, and they'll be able to help.

When you join the Hobby Land VIP Club, you’ll receive 1 point for every $1 you spend online. For every 100 points you earn, you’ll be able to redeem a $5 reward!

It doesn’t end here - as a VIP Club member you will also receive:

• Everyday members-only promotions
• The chance to earn bonus points or a voucher when you refer a friend
• The chance to win a $50 coupon to spend online
• Bonus VIP points on your birthday

Learn more about the VIP Club here.

You don’t need to sign up as a VIP Club member to make online purchases. If you prefer, you can checkout as a guest, although there are member exclusive perks when you join our VIP Club. Sign up today to take advantage of our VIP Club exclusive deals!

Leave us your details here and automatically sign up. You will immediately receive 5 points to spend on your first order as a member!

You can redeem your rewards on all the Hobby Land products. 

Simply log in into your Hobby Land online account, and click on the VIP Club icon at the bottom left of our website (or in the side menu if you’re on mobile). A small pop-up window will show your points balance and rewards available.

Here's some instructions to redeem your points:

1.  Log in onto your account by clicking 'Login/Sign up' at the top-right of our home page.

2. Click on 'VIP Club' on our main menu. A small window will pop up.

3. Click on 'Ways to redeem' and your available discount/s will appear. 

4. Click on  'Redeem' next to the discount and a code will appear. Please use that code at checkout to redeem your discount or click on 'Apply' and the code will be automatically applied to your cart.

You won’t earn points on the $5 reward, but you will earn points on the portion of the transaction that isn't paid for by the $5 rewards.

Unfortunately points and rewards can not be transferred to another customer or account. 

Please visit our Terms & Conditions for more details.

Sorry, that’s not possible!

You can redeem up to 200 points (2 $5 vouchers) per order.

We currently accept Visa, Mastercard and American Express. You can also pay through Afterpay, Google Pay, Pay Pal, ShopPay Apple Pay and bank transfer. We do not do credits or offer payments via phone.

Click on your preferred payment method at checkout and follow the instructions from there.

You can pay with bank transfer by selecting this payment method at checkout. Click on ‘Bank Deposit’ and then on ‘Complete Order’. Please note that you will have to send this payment manually through your own bank. Our bank account details will be provided after you click on ‘Complete Order’. Your order will not be dispatched until this payment is processed, please allow an extra working day for the dispatch of orders paid for with this method. 

Yes you can! Just choose your preferred payment method at checkout.

Yes, you can. Simply choose Afterpay at checkout as your preferred payment method.

Please check out Afterpay’s websites for all the details.

Yes! We offer gift cards for the value of $20, $50, $100, $150, $200. Find out more about gift cards and purchase yours on our online shop.

Using our Digital Gift Cards is easy. Choose your preferred denomination and shop your gift card. You will soon receive a unique code via email (please check your spam folder in case the email got stuck there). Head over to hobbyland.co.nz and fill up your shopping cart with goodies! At check out, simply paste your unique code in the ‘Gift Card’ box and proceed to check out.

If the balance of your card is lower than your order value, you will need to pay the difference. At check out you will be prompted to choose an additional payment method to pay for the difference.

Please contact our customer service team to find out the balance of your Digital Gift Card.

Yes you can, as long as there is enough balance on your Digital Gift card.

Digital Gift Cards expire 12 months after purchase.

No, that’s not possible.

No, that is not possible.